Company: EVERGO Tours, Calicut
Back Office of Wordcraft Legal Translations, UAE

Job Summary

We are looking for a confident, customer-oriented, and results-driven Credit Follow-Up & Customer Relations Executive to manage customer payment follow-ups, handle outstanding accounts, and ensure timely payment collections. The ideal candidate should have excellent communication and negotiation skills, along with the ability to interact professionally with customers, understand payment-related concerns, and encourage timely settlements through effective follow-up strategies.

Key Responsibilities:

- Communicate with customers through phone calls and other communication channels regarding pending and overdue payments.
- Conduct regular and systematic follow-ups to ensure timely collection of outstanding amounts.
- Build and maintain positive customer relationships while handling payment-related discussions professionally.
- Understand customer concerns, address payment-related queries, and provide appropriate assistance.
- Use effective negotiation and persuasion techniques to encourage customers to explicit their outstanding payments.
- Handle customer objections, payment delays, and difficult conversations with patience and professionalism.
- Obtain payment commitments from customers and follow up until the promised payments are received.
- Maintain accurate records of customer interactions, payment commitments, follow-up dates, and collection status.
- Coordinate with the concerned departments to resolve payment-related issues and support the collection process.




- Provide regular updates and collection reports to the management.
- Ensure consistent communication with customers while maintaining a professional and customer-friendly approach.
- Work towards achieving collection targets and improving overall payment recovery efficiency.

Requirements:

- Fluency in English is mandatory, with the ability to communicate confidently and professionally.
- Hindi communication skills will be an added advantage.
- Strong customer service and customer relationship management skills.
- Excellent verbal communication, negotiation, and persuasion abilities.
- Confidence in making outbound calls and handling frequent customer follow-ups.
- Ability to manage customer objections, handle difficult conversations, and resolve payment-related concerns.
- Strong follow-up skills with the ability to obtain and track payment commitments.
- Patient, persistent, organized, and target-oriented approach.
- Basic knowledge of MS Excel / Google Sheets for maintaining payment records and reports.
- Freshers with excellent communication, customer-handling, and negotiation skills are also welcome to apply.

Work Location: EVERGO Tours Office, Calicut
Job Type: Full time | Work From Office

Interested candidates can apply with their updated CV.

Pay: ₹15,000.00 - ₹22,000.00 per month

Application Question(s):

- Are you fluent in English and confident in handling customer calls?
- Do you have experience in customer service, telecalling, payment collection, or follow-up activities?
- Are you comfortable negotiating with customers regarding pending payments?

Work Location: In person

📌 Credit follow up Executive (India)
🏢 Evergo Tours
📍 India