- Customer Intake & Greeting: Greet customers warmly, listen to their vehicle issues or routine maintenance needs, and conduct initial vehicle walk-arounds.
- Diagnosis & Documentation: Translate customer-described symptoms into clear, actionable repair orders (ROs) for technicians to diagnose and fix.
- Cost Estimating & Approvals: Prepare written estimates for parts and labor, explain recommended services clearly, and obtain customer approval before extra work begins.
- Schedule & Workflow Management: Manage service appointments, balance shop capacity, coordinate with parts managers, and track repair progress through dealer management software (DMS).
- Ongoing Communication: Provide regular status updates to customers throughout the day regarding repair timelines and any unexpected delays.
- Billing & Handover: Review the final invoice with the customer, explain the completed work and warranty details, collect payments, and hand over the vehicle.
- Complaint & Feedback Resolution: Handle post-service questions, address dissatisfied customers empathetically, and work to maintain brand loyalty.

Pay: ₹18,000.00 - ₹30,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 Service Advisor(Automobile) (Coimbatore)
🏢 PRESSANA KIA
📍 Coimbatore