Job Title: Customer Relations Executive (CRE) – Mall Operations

- Serve as the primary brand ambassador and welcoming first point of contact at the mall’s Information Desk.
- Assist visitors with accurate directions, store locations, mall amenities, and ongoing promotional details.
- Manage guest convenience services including wheelchairs, baby strollers, first-aid kits, and lost-and-found records.
- Deliver clear and professional Public Address (PA) announcements for promotions, lost-child alerts, and emergencies.
- Handle shopper queries, feedback, and complaints empathetically while ensuring swift first-contact resolution.
- Coordinate with Housekeeping, Security, and Technical teams to escalate and close operational service gaps.
- Manage promotional redemption counters,



gift voucher issuance, and bill verification for mall loyalty programs.
- Support the Mall Marketing team during weekend activations, festive events, and customer satisfaction surveys.
- Conduct regular floor walks to monitor mall ambiance, signage, cleanliness, and overall visitor comfort.
- Act as a calm communication liaison with Security and Safety teams during medical emergencies or evacuations.

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (CRE) / Helpdesk Executive (Kota)
🏢 JLL (City Mall - Kota)
📍 Kota