Company Description

BrightCHAMPS is a global edtech platform dedicated to bridging the gap between traditional education and essential real-world skills. Through expert-designed courses in Coding, Financial Literacy, Math, Robotics, AI, and Communication, we empower the next generation of leaders. Operating in over 30 countries, BrightCHAMPS delivers more than 200,000 live classes monthly and has secured $63M in funding with a valuation of $650M. Recognized with multiple awards including 'Startup of the Year,' we are committed to making quality education accessible to every child, fostering a collaborative and high-impact work culture to inspire young minds globally.

About the Role

BrightCHAMPS is looking for customer-focused and solution-oriented professionals to join our Customer Operations team as a Customer Care Operations- AssociateIn this role, you will manage customer cases, address queries and complaints, coordinate with internal teams, and ensure timely and effective resolution of customer issues. The ideal candidate should have solid communication skills, problem-solving abilities, attention to detail, and a commitment to delivering an excellent customer experience.

Key Responsibilities

- Manage and resolve customer cases, queries, and complaints within defined timelines.




- Handle inbound and outbound customer interactions professionally and efficiently.
- Investigate customer concerns and coordinate with relevant internal teams for resolution.
- Provide accurate information regarding products, services, payments, schedules, and operational processes.
- Monitor open cases, follow up on pending issues, and ensure timely closure.
- Maintain accurate customer records and update case details in CRM or other internal systems.
- Escalate complex or unresolved issues to the appropriate teams.
- Follow company SOPs, quality standards, and customer communication guidelines.
- Meet daily productivity, resolution time, and customer satisfaction targets.

What We’re Looking For

- Excellent English communication and customer-handling skills.
- Ability to manage difficult conversations professionally.
- Basic computer knowledge and familiarity with CRM tools.
- Strong listening, multitasking, and problem-solving skills.
- Personal laptop for official use.
- Prior customer support/BPO experience preferred.
- Freshers with strong communication skills are welcome!
- Good knowledge about CSAT & NPS.

Have questions? Feel free to reach out to us at 905919712 (Sai). We're happy to assist!

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📌 Customer Care Associate (Bengaluru)
🏢 BrightChamps
📍 Bengaluru