- Manage end-to-end Order to Cash (OTC) operations.
- Handle customer invoicing, billing and payment processing.
- Perform cash application and payment allocation.
- Manage accounts receivable (AR), outstanding payments and collections support.
- Perform customer account reconciliation and investigate payment discrepancies.
- Handle unapplied cash, deductions, disputes and short payments.
- Coordinate with customers and internal stakeholders for payment-related queries.
- Monitor ageing reports, overdue invoices and collection status.
- Ensure SLA, TAT, accuracy and process compliance.
- Prepare MIS reports and support month-end activities.
- Support process improvement, SOP documentation and knowledge transfer.
- Handle team coordination, performance monitoring and training, wherever applicable.
Required Skills
- Solid understanding of OTC and Accounts Receivable.
- Experience in cash application, billing, collections and reconciliation.