Go Rug Yourself is India’s first and largest DIY tufting studio chain, where visitors can use a tufting gun and yarn to design and craft their own custom handmade rug
Job Summary:
We are looking for a proactive and customer-oriented Sales Executive who will be responsible for handling customer queries, managing incoming calls, and connecting with potential leads to generate business opportunities.
Key Responsibilities:
1. Respond to customer queries received through calls, WhatsApp, emails, and other communication channels within 2 to 3 minutes.
2. Handle incoming calls professionally and provide accurate information about products, services, and offerings.
3. Connect with incoming leads, understand their requirements, and guide them through the sales process.
4.
Follow up with prospective customers regularly to convert leads into confirmed bookings or sales.
5. Maintain and update lead details, customer interactions, and follow-up records in the CRM.
6. Coordinate with the operations team to ensure a smooth customer experience.
7. Achieve assigned sales targets and contribute towards overall business growth.
Skills & Qualifications:
· Excellent verbal and written communication skills.
· Good interpersonal and customer-handling abilities.
· Ability to convince and convert potential customers.
· Basic knowledge of CRM tools and MS Excel.
· Solid follow-up skills and a result-oriented approach.
· Prior experience in telecalling, customer support, or sales will be preferred.