Company Description Conviction HR Pvt Ltd (Conviction Global) is a recruitment and talent solutions firm that partners with leading international BPO organizations to help them build high-performing teams. The company focuses on connecting skilled professionals with roles that offer structured growth, professional development, and exposure to global business processes. Conviction Global works across multiple functions including customer service, sales, and finance, supporting clients in fast-paced, target-driven environments. The organization emphasizes fair hiring practices, skill development, and long-term career opportunities for individuals seeking stability and advancement in the BPO sector.

Role Description This is a full-time, on-site International BPO role based in Mumbai. The role involves handling inbound and outbound calls or other communication channels for international customers, providing timely and accurate information, and resolving queries or issues in line with process guidelines. Daily tasks include managing customer accounts, documenting interactions in the system, coordinating with internal teams for issue resolution, and meeting defined performance metrics such as response time, quality scores, and customer satisfaction. The individual will be expected to follow standard operating procedures, adhere to compliance and data protection guidelines,



and contribute to process improvements. The role may also involve cross-selling or upselling services, supporting finance-related queries, and participating in regular training sessions to enhance skills and product knowledge.

Qualifications

- Candidates should possess strong Communication skills, including explicit spoken and written English for international customer interactions.
- Candidates should possess solid Customer Service skills, with the ability to handle queries, manage complaints, and maintain professionalism under pressure.
- Candidates should possess Sales skills, including confidence in pitching services, cross-selling or upselling, and working towards defined targets.
- Candidates should possess Analytical Skills to understand customer issues, interpret data or account information, and make appropriate decisions or escalations.
- Candidates should possess basic Finance awareness to handle billing, payment, or account-related queries accurately, where applicable.
- Additional beneficial qualifications include prior experience in an international BPO or contact center, familiarity with CRM tools, flexibility to work in rotational shifts, and a minimum of a high school diploma or equivalent; a bachelor’s degree is an advantage.

📌 International bpo (Mumbai)
🏢 Conviction Hr(conviction Global
📍 Mumbai