1. Customer Interaction & Product Demonstration

- Conduct live product demonstrations for prospective customers and leads.
- Explain product features, benefits, functionality, and usage clearly.
- Guide customers regarding smart features, product performance, and user experience.
- Educate customers about product maintenance, care, and safety guidelines.
- Address customer queries and provide accurate product-related information.

2. Product Installation & Technical Support

- Handle product demonstrations, installation, and setup at customer locations whenever required.
- Install and configure robotic cleaning products and ensure proper operational testing.
- Assist customers with mobile application setup and smart connectivity features.
- Provide basic troubleshooting and technical assistance for operational issues.
- Handle installation, servicing coordination, troubleshooting, maintenance guidance, and customer support after sales.
- Resolve product-related concerns within the scope of responsibility and coordinate with the concerned team for issues requiring additional technical assistance.
- Provide technical guidance to ensure efficient product performance and high customer satisfaction.

3. Sales Coordination & Follow-Up

- Coordinate with the sales team for lead updates, customer visits, and follow-ups.
- Support the sales process by addressing product-related queries and assisting customers in making informed purchase decisions.
- Follow up with prospective customers after demonstrations to support lead conversion.
- Maintain effective communication with customers and the internal sales team.

4. Product Maintenance & Operations

- Maintain demo products and ensure they are functioning properly.
- Keep store display units and demonstration setups clean, active, and ready for customer presentations.
- Check product functionality and report defects, malfunctions, or maintenance requirements promptly.
- Ensure products are handled, stored, and demonstrated appropriately.

5.



Customer Feedback & Reporting

- Collect customer feedback regarding product performance, usability, and overall experience.
- Report customer complaints, technical issues, and suggestions to management.
- Maintain daily activity reports, customer visit details, demonstration records, and follow-up updates as required.
- Share relevant customer insights with the sales and technical teams.

6. Promotional Activities, Events & Market Research

- Support promotional activities, exhibitions, store events, and product launches.
- Assist in product awareness campaigns and customer engagement initiatives.
- Conduct market visits and basic market research to understand customer needs, competitor activities, and sales opportunities.
- Participate in promotional campaigns and other business development activities as assigned.

7. Additional Responsibilities

- Perform any other work or duties assigned by the reporting manager or management in accordance with business requirements.
- Coordinate with relevant departments to ensure smooth daily operations and timely resolution of customer concerns.
- Follow company policies, reporting procedures, and professional customer service standards.

Required Skills & Qualifications

- Good communication, interpersonal, and customer-handling skills.
- Interest in smart home appliances, robotics, electronics, and technology-based products.
- Basic technical knowledge and the ability to learn product installation and troubleshooting procedures.
- Positive presentation, problem-solving, and coordination skills.
- Basic smartphone, mobile application, and computer knowledge.
- Willingness to travel for customer visits, demonstrations, installations, and field activities.
- A two-wheeler and valid driving licence are mandatory for field travel.
- Previous experience in field sales, product demonstrations, electronics, home appliances, or technical customer support will be preferred.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Leave encashment

Work Location: In person

📌 Field Sales Executive (Nikol)
🏢 Robolta Ai Technovation
📍 Nikol