Responsible for handling guest reservation, managing booking enquiries, ensuring smooth coordination & delivering excellent guest service too maximize occupancy & revenue.
Key Roles & Responsibilities:
- Handle guest enquiries & reservations through hone calls, emails, WhatsApp & online platforms.
- Manage room, table, banquet, Party & event bookings.
- Provide guests with information about tariffs, packages, offers & facilities.
- Maintain accurate reservation records & update booking systems.
- Coordinate with front Office, F&B; , Sales & operations team.
- Confirm bookings, follow up with guests & manage cancellations or modifications.
- Ensure a smooth & personalized guest experience.
- Handle guest complaints & special request professionally.
- Maintain daily reservation reports & booking records.
- Support upselling of rooms, food & beverages, event packages & other services.
Required Skills & Qualifications:
- Valuable communication & telephone etiquette.
- Basic computer & MS office knowledge.
- Knowledge of hotel reservation Systems (PMS/CRM) is preferred.
- Strong customer service & coordination skills.
- Presentable, organized & detail- oriented.
- Prior experience in hotel, club or bar operation is preferred.
Pay: ₹8,900.00 - ₹32,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund