A Center Head Administrator is responsible for managing the overall operations, administration, staff, customer service, and performance of a center or branch.
Key Roles and Responsibilities
1. Center Operations
- Manage day-to-day center activities.
- Ensure smooth functioning of all departments.
- Maintain discipline and operational standards.
- Monitor daily attendance and activities.
2. Staff Management
- Supervise administrative and support staff.
- Allocate duties and responsibilities.
- Monitor staff performance.
- Coordinate recruitment, training, and staff development.
3. Administration
- Maintain records, reports, and documentation.
- Handle office supplies and facility management.
- Ensure compliance with company policies.
- Manage administrative expenses and budgets.
4. Customer / Client Management
- Handle customer queries and complaints.
- Ensure customer satisfaction.
- Maintain professional relationships with clients.
- Resolve operational issues promptly.
5. Financial Management
- Monitor revenue and expenses.
- Track fee collections and pending payments,
where applicable.
- Prepare daily, weekly, and monthly reports.
6. Performance Monitoring
- Set and achieve center targets.
- Review operational performance.
- Report progress to senior management.
- Implement improvements for better efficiency.
Required Skills
- Leadership and team management.
- Strong communication skills.
- Problem-solving and decision-making.
- MS Office and computer knowledge.
- Time management and multitasking.
- Administrative and operational experience.
Qualifications
- Graduate degree in any discipline (preferred).
- 3–5 years of administrative or management experience.
- Experience in handling teams and center operations.
Key Performance Indicators (KPIs)
- Smooth center operations.
- Staff productivity.
- Customer satisfaction.
- Revenue and target achievement.
- Cost control.
- Documentation and compliance.
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Adaptable schedule
Work Location: In person
📌 Center head administrator (Tambaram)
🏢 Nirmals Eye Hospital
📍 Tambaram
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