Frontend Arts brings together deep industry expertise and the latest IT advancements to deliver world-class digital transformation services to our clients. We partner with leading companies across industries to create innovative solutions that drive performance and growth. We are focused in technology innovation to accelerate the digital transformation of our customers, end users with a contemporary process driven development cycle ensuring high quality and scalable solutions that is compliant, secure, high performance and reliable.

A Workday HCM Support Lead is responsible for the ongoing administration, maintenance, support, and optimization of Workday Human Capital Management solutions.
This role serves as a functional subject matter expert across Core HCM, Benefits, Talent, Compensation, Absence, and Payroll, ensuring system stability, data integrity, and a high-quality end-user experience.
The position partners closely with HR, Payroll, IT, and business stakeholders to resolve issues, support business processes, and maximize the value of the Workday platform.
### Key Responsibilities Production Support Issue Resolution - Provide day-to-day support for Workday HCM modules, including Core HCM, Compensation, Benefits, Talent, Payroll, and Absence. - Troubleshoot and resolve functional and configuration issues, ensuring timely resolution of support tickets and service requests. - Serve as an escalation point for complex Workday issues and provide root cause analysis and recommendations. - Monitor system performance, data quality, and business process effectiveness.



Configuration Enhancements - Configure and maintain Workday business processes, security roles, notifications, validations, and system settings. - Support the implementation of approved enhancements and process improvements. - Evaluate business requirements and recommend scalable solutions aligned with Workday best practices. - Maintain system documentation, configuration workbooks, and support procedures. Release Management Testing - Review Workday biannual releases and assess potential impacts to business processes and configurations. - Coordinate testing activities, validation efforts, and deployment of new functionality. - Identify opportunities to leverage new Workday features and capabilities to improve business operations. Stakeholder Support Collaboration - Partner with HR, Payroll, Benefits, Compensation, Talent, and IT teams to support ongoing business needs. - Provide guidance and knowledge transfer to end users and HRIS team members. - Facilitate issue triage sessions, requirements gathering, and process reviews. - Support audits, compliance activities, and data governance initiatives. Reporting Data Management - Support Workday reports, dashboards, and calculated fields. - Assist with data validation, audits, and reconciliation activities.



- Ensure data integrity and adherence to organizational standards and security requirements. ### Requirements - 5+ years of Workday HCM experience supporting one or more functional areas, including Core HCM, Benefits, Compensation, Talent, Absence, or Payroll. - Experience configuring and supporting Workday business processes, security, and reporting. - Strong understanding of Workday data structures and end-to-end HR processes. - Experience supporting production environments and managing issue resolution within SLA targets. - Strong analytical, troubleshooting, and customer service skills. - Excellent communication and stakeholder management abilities. ### Preferred Qualifications - Workday certifications in HCM, Benefits, Compensation, Absence, Payroll, or related functional areas. - Experience supporting Workday releases and enhancement cycles. - Understanding of Workday integrations and reporting concepts. - Experience working within AMS, Managed Services, or post-production support environments. - Knowledge of ITSM tools and support methodologies (ServiceNow, Jira, etc.).

Frontend Arts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and contractors. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Work Location: On the road

📌 Workday Compensation(Workday Certified Integration Specialist)) (Pune)
🏢 Frontend Arts
📍 Pune