JOB DESCRIPTION – DUTY MANAGER

Department: Front Office
Position: Duty Manager
Reports To: Front Office Manager
Location: Vrindavan
Industry: Hospitality / Hotel

Job Purpose

To ensure smooth and efficient hotel operations during the assigned shift by coordinating with all departments, maintaining high guest service standards, handling guest concerns, and ensuring operational procedures are followed.

Key Responsibilities

- Take overall responsibility for hotel operations during the assigned shift.
- Ensure smooth functioning of Front Office and coordination with all operational departments.
- Welcome and interact with guests, ensuring a warm and professional guest experience.
- Handle guest complaints, requests, and special requirements promptly and professionally.
- Monitor check-in, check-out, room allocation, VIP arrivals, departures, and guest movements.
- Coordinate closely with Housekeeping, F&B;, Security, Engineering, and other departments to resolve operational issues.
- Conduct regular rounds of the hotel and ensure that operational and service standards are maintained.
- Monitor room status and ensure rooms are ready for arrivals as per occupancy requirements.
- Support the Front Office team during peak hours, group arrivals, weddings, and high-occupancy periods.
- Ensure proper communication and handover between shifts.
- Monitor daily operations, guest feedback, incidents, and pending issues.
- Ensure compliance with hotel policies, SOPs, safety standards, and guest service procedures.
- Handle emergency situations and coordinate with the concerned departments whenever required.




- Monitor cash handling, billing, key control, and other Front Office procedures as applicable.
- Ensure proper documentation and reporting of incidents, complaints, and operational matters.
- Coordinate effectively during wedding functions, travel groups, and large group movements, particularly during peak periods.
- Support the Front Office Manager in maintaining service quality and operational efficiency.
- Assist in training, guiding, and motivating team members.
- Take appropriate decisions during the shift within the scope of authority and escalate critical matters to the concerned HOD/Manager.
- Ensure the hotel premises and guest areas maintain the required standards of cleanliness, safety, and presentation.

Guest Experience

- Maintain a guest-focused approach throughout the shift.
- Ensure prompt response to guest requests and concerns.
- Build positive guest relationships and encourage guest satisfaction.
- Anticipate guest needs and coordinate with departments to provide personalized service where required.

Coordination & Communication

- Maintain effective communication with all HODs and shift teams.
- Ensure proper briefing and debriefing of the team.
- Share important operational updates, guest feedback, incidents,



and pending matters with the concerned managers.
- Maintain professional communication with guests, colleagues, vendors, and external partners.

Required Skills & Competencies

- Strong guest-handling and communication skills.
- Positive knowledge of Front Office and hotel operations.
- Leadership and team-management abilities.
- Strong problem-solving and decision-making skills.
- Ability to remain calm and professional under pressure.
- Good coordination and interpersonal skills.
- Good knowledge of PMS and basic computer applications.
- Strong attention to detail and operational discipline.
- Flexibility to work in rotational shifts, weekends, and public holidays.

Qualification & Experience

- Graduate/Diploma in Hotel Management or a relevant hospitality qualification.
- Minimum 3–5 years of relevant hotel experience, preferably with Front Office/Operations exposure.
- Experience in handling guest complaints, group movements, and hotel operations will be preferred.
- Pre-opening hotel experience will be an added advantage.
- IDS Exposure Mandatory

Key Performance Areas (KPIs)

- Guest satisfaction and complaint resolution.
- Smooth shift operations.
- Service quality and SOP compliance.
- Effective interdepartmental coordination.
- Accuracy in Front Office procedures and reporting.
- Team performance and discipline.
- Timely resolution of operational issues.
- Positive guest feedback and overall guest experience.

Pay: ₹28,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Duty Manager (Vrindavan)
🏢 RAMADA by Wyndham ,Vrindavan
📍 Vrindavan