Location: Gurugram, Haryana
Experience: Minimum 3 Years
Qualification: Bachelor's Degree (Mandatory)
Industry Preference: Hospitality
About the Role
We are looking for a proactive and client-focused Key Account Manager to manage and strengthen relationships with key clients. The ideal candidate should have strong relationship management, negotiation, and coordination skills, along with the ability to understand client requirements and ensure smooth service delivery.
Key Responsibilities
- Build and maintain strong, long-term relationships with key clients.
- Understand client business requirements and provide customized solutions.
- Handle commercial negotiations, contracts, and agreements.
- Ensure effective contract management and compliance with agreed terms.
- Coordinate with internal teams, including Sales, Operations, and Support, for seamless execution.
- Monitor client projects and orders to ensure timely delivery and service quality.
- Act as the primary point of contact for key accounts.
- Address client concerns, resolve issues, and maintain high customer satisfaction and retention.
- Identify opportunities to strengthen client relationships and grow existing accounts.
Required Skills
- Excellent communication and interpersonal skills.
- Strong client relationship and stakeholder management abilities.
- Positive negotiation and commercial understanding.
- Strong analytical and strategic thinking skills.
- Effective time management and ability to work under pressure.
- Problem-solving attitude with strong attention to detail.
- Ability to coordinate across multiple teams and manage priorities.
Qualifications & Experience
- Bachelor's degree is mandatory.
- Minimum 3 years of relevant experience in Key Account Management, Account Management, or Client Servicing.
- Experience in the hospitality industry will be preferred.
- Proven ability to manage client relationships and handle commercial discussions.
Ideal Candidate
We are looking for someone who can take ownership of key accounts, build lasting client relationships, drive service excellence, and ensure smooth coordination between clients and internal teams.