Job ID: 744000093628135

Customer Delivery Manager (m/f/d)

Bangalore

Qualified

Regular

T-Systems ICT India Pvt. Ltd.

Your Task

This Customer Delivery Manager Principal role requires 9 to 12 years of experience. The position requires English and German language proficiency. This role is responsible for managing service chains of specific business service products across various organizational units and ensuring the quality of provided services.

Responsibilities

- Responsible for service chains of a specific business service product across various organizational units
- Responsible for combined services for delivery account in accordance with the agreed OLA
- Responsible for KPIs and SLAs/OLAs of the contracted services
- Accountable for technical content of operational specialized technical concepts
- Deliver input for resource planning to ensure operational stability
- Ensure the quality of provided services and provide operational support
- Coordinate, manage and monitor operational performance
- Identify, formulate and implement the improvement of processes and policies to maximize operational output
- Steer the respective Operation Managers
- Serve as operational interface between the production, the service delivery management (SDM) and other delivery units for the ordered delivery elements
- Provide explanation of production options for SDM
- Accountable for the default reporting ordered by the SDM
- Monitor, manage and improve the efficiency of provided services
- Act as single point of contact towards the internal customer

Your Profile

We are looking for a Customer Delivery Manager Principal with 9 to 12 years of experience, strong communication and presentation abilities, ITIL process knowledge, and bilingual proficiency in English and German.

Must Have Skills

- 9 to 12 years of required experience




- Effective communication skills
- Presentation skills
- Negotiation skills
- Team work and cooperation abilities
- Finance literacy
- Intermediate MS Office proficiency
- Advanced ITIL Process Overview knowledge
- English language proficiency
- German language proficiency

About Us

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers.

T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors.

T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems.

As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Application Information

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📌 Customer Delivery Manager (m/f/d) (Bengaluru)
🏢 T-Mobile
📍 Bengaluru