Company: Tigereagle Security
Industry: Security Services
Position: Operations Manager
Experience Required: 5–10+ years in the Security Industry
Job Overview
Tigereagle Security is seeking a highly experienced, proactive, and results-driven Operations Manager with a strong background in the security industry to oversee and manage the company's daily operations.
The successful candidate will be responsible for ensuring smooth operational performance, managing security personnel, maintaining high service standards, supervising client accounts, and ensuring compliance with company policies and applicable security regulations.
Key Responsibilities
1. Operations Management
- Oversee and manage all daily security operations across client sites.
- Ensure proper deployment and allocation of security guards and supervisors.
- Monitor operational performance and ensure all sites are running efficiently.
- Develop and implement operational procedures and policies.
- Conduct regular site inspections and operational audits.
2. Manpower & Staff Management
- Manage security guards, supervisors, and site managers.
- Ensure adequate manpower availability and shift scheduling.
- Monitor staff attendance, punctuality, discipline, and performance.
- Handle staff shortages, replacements, and emergency deployments.
- Conduct regular performance reviews and staff evaluations.
3. Client Relationship Management
- Maintain solid professional relationships with clients.
- Handle client complaints, concerns, and operational requests.
- Ensure client satisfaction and maintain high service standards.
- Attend client meetings and provide operational updates.
- Identify opportunities to improve service quality