- Welcome and greet guests in a warm, courteous, and professional manner.
- Perform efficient check-in and check-out procedures in accordance with hotel SOPs.
- Verify guest identification, registration details, payment methods, and other required documentation.
- Allocate rooms and coordinate with Housekeeping to ensure room readiness.
- Maintain accurate guest profiles, reservations, room status, and other records in the hotel PMS.
- Handle guest requests, enquiries, complaints, and special requirements promptly and professionally.
- Provide information regarding hotel facilities, restaurants, services, room types, and local attractions.
- Handle telephone calls, guest messages, wake-up calls, and other communication requirements.
- Prepare guest bills and ensure accurate posting of room charges and other services.
- Handle cash, credit card, and other payment transactions according to hotel procedures.
- Coordinate with Housekeeping, F&B;, Engineering, Security, Reservations, and other departments to meet guest requirements.
- Identify VIPs, repeat guests, corporate guests, and special occasions and ensure appropriate arrangements.
- Assist with room upgrades and promote hotel facilities and services to maximize revenue opportunities.
- Monitor room availability and assist the Reservations team when required.
- Handle room key issuance and collection according to security procedures.
- Maintain proper records of guest complaints, requests, lost and found items, and other relevant information.
- Ensure proper shift handover and communicate all pending matters to the next shift.
- Maintain the reception desk and lobby area in a clean, organized, and professional manner.
- Follow hotel policies, SOPs, fire and safety procedures, and security standards.




- Maintain confidentiality of guest information and hotel business information.
- Ensure professional grooming, personal hygiene, and appropriate conduct at all times.
- Assist the Front Office Manager / Duty Manager in maintaining smooth day-to-day operations.
- Perform any other duties assigned by the Front Office Manager or management.

Required Skills & Competencies

- Excellent communication and interpersonal skills.
- Robust guest-handling and customer-service skills.
- Pleasant, confident, and professional personality.
- Positive knowledge of Front Office operations.
- Good telephone etiquette.
- Basic knowledge of hotel PMS and computer applications.
- Good cash-handling and billing skills.
- Strong problem-solving and decision-making abilities.
- Ability to work effectively under pressure and handle multiple tasks.
- Good coordination and teamwork skills.
- Good command of English; knowledge of Malayalam/Hindi or other languages will be an advantage.

Qualifications

- Diploma or Degree in Hotel Management / Hospitality Management or equivalent qualification.
- Minimum 1–2 years of relevant Front Office experience, preferably in a 4-star or 5-star hotel.
- Freshers with relevant qualifications and excellent communication skills may be considered based on hotel requirements.
- Grooming & Professional Standards
- Maintain excellent personal grooming and hygiene.
- Wear the prescribed uniform and name badge properly.
- Maintain a professional and approachable appearance.
- Demonstrate positive body language and courteous communication.
- Maintain a guest-first attitude at all times.

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Executive (Receptionist) - Thampanoor, Trivandrum (Kowdiar)
🏢 DIMORA HOTEL TRIVANANTHAPURAM
📍 Kowdiar