Job Summary:

Infinity IPS is seeking a Customer Support Executive with prior experience in handling US voice processes, including inbound and outbound calls. The ideal candidate should have excellent English communication skills, fluency in spoken English, a good understanding of the US accent, and the ability to professionally manage customer interactions.

Location: Pune
Job Shift: Night Shift

Key Responsibilities:

- Handle inbound and outbound calls with US customers.
- Provide support and resolve customer queries.
- Follow up with clients for updates and issue resolution.
- Maintain accurate customer records and call logs.
- Coordinate with internal teams to ensure timely customer support.
- Deliver excellent customer service and maintain client satisfaction.
- Meet call quality and productivity targets.





Required Skills:

- Prior experience in a US voice process is mandatory.
- Excellent verbal and written English communication skills.
- Fluency in spoken English with strong communication abilities.
- Good understanding of the US accent and the ability to communicate effectively with US customers.
- Experience handling inbound and outbound calls for US customers.
- Solid customer-handling and problem-solving skills.
- Ability to work in a US shift environment (night shift).
- Interested candidates can share their updated resumes via WhatsApp at +91-XXXXXXXXXX.

Work Location: In person

📌 Customer Support Executive (CSE) (Pune)
🏢 Infinity Data Technologies
📍 Pune