Job Title: E-commerce Operations Executive (Shopify, Zoho & Dispatch) Location: Adichanallur, Kollam, Kerala Company: Spice Basket / Jaffars Natural Food (spices & food products) About the role Spice Basket sells online through our Shopify store and in modern trade (Lulu, Dania Supermarket and others). We need one responsible person who OWNS the daily order-to-dispatch work end to end, so that every order goes out on time, with the right stock and the right bill. Packing, quality and customer-care teams are already in place - you coordinate them and make sure nothing is missed. Key Responsibilities - Take all orders every day: Shopify online orders (synced to Zoho) and modern-trade / supermarket orders (Lulu, Dania etc.). - Check stock for every order; arrange missing stock from the factory and from our Trivandrum and Kochi warehouses. - Do all billing in Zoho (Zoho Inventory / Books): invoices, e-way bills where needed, stock entries and stock transfers. - Plan the daily dispatch: give the packing team the order list, check packed orders, and book shipments with India Post, Shiprocket / courier partners and delivery services. - Track every shipment until delivery; handle returns, RTO, delays and courier issues; update the customer-care team. - Keep stock accurate in Zoho: daily stock check,



reorder alerts, monthly stock count with the Trivandrum and Kochi warehouses. - Send a short daily report: orders received, dispatched, pending, stock-outs and issues. - Take full ownership - follow up with packing, warehouses, couriers and accounts without being chased. Requirements - 2+ years in e-commerce operations / order processing / dispatch (D2C brand, FMCG or food preferred). - Hands-on Zoho (Inventory or Books) billing and stock - must. Shopify order handling - strong plus. - Experience booking and tracking shipments (India Post, Shiprocket, Delhivery, DTDC or similar). - Experience handling supermarket / modern-trade orders (POs, invoices, delivery) is a plus. - Valuable with Excel / Google Sheets; basic GST invoicing knowledge. - Organised, responsible, calm under pressure; can lead packing staff and follow up with teams. - Malayalam and English. Must be willing to work daily at Adichanallur, Kollam. - Joining within 2-3 weeks preferred (handover from current person). Salary: Rs 22,000 - 30,000 per month, based on experience Employment Type: Full-time, Permanent Work Location: In person

Pay: ₹22,000.00 - ₹30,000.00 per month

Work Location: In person

📌 E-commerce Operations Executive (Shopify, Zoho & Dispatch) (Kerala)
🏢 JAFFARS NATURAL FOOD
📍 Kerala