Working Hours: UK Business Hours / Shift-based, as applicable
Experience: Previous experience in UK domiciliary care operations preferred.
We are looking for 04 experienced Booking & Care Coordinators to join our growing team.
The ideal candidates should have practical experience managing care workers, coordinating daily bookings and maintaining smooth operational delivery within a UK domiciliary care environment.
Key Responsibilities
1. Manage daily care worker bookings and allocations.
2. Prepare, maintain and update staff ROTAs.
3. Coordinate with care workers regarding availability, shifts and assignments.
4. Manage last-minute cancellations, replacements and emergency cover.
5. Handle daily operational handovers and ensure continuity of service.
6. Monitor attendance, punctuality and shift confirmations.
7.
Communicate with care workers and clients regarding scheduling changes.
8. Maintain accurate records of bookings, availability and rota updates.
9. Escalate operational issues and ensure timely resolution.
10. Support day-to-day coordination to ensure uninterrupted care delivery.
Candidate Requirements
- Previous experience in UK domiciliary care or healthcare staffing operations.
- Hands-on experience with ROTA management and care worker coordination.
- Solid understanding of care bookings, shift allocation and replacements.
- Excellent communication and coordination skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with care management or scheduling software would be an advantage.