Job Summary

LumApps / Beekeeper Collaboration Administrator (L2 / Super Admin) with 6+ years of experience in enterprise collaboration, digital workplace, employee communication, and platform administration. Responsible for administration, user and access management, configuration, troubleshooting, integrations, content/governance support, incident resolution, reporting, and operational support of LumApps and Beekeeper collaboration platforms.

Key Responsibilities

Administer and provide L2 operational support for LumApps and Beekeeper platforms. Perform Super Admin activities, including user, group, role, permission, and access management. Manage platform configuration, organizational structures, communities/spaces, and collaboration settings. Troubleshoot user access, authentication, content visibility, notification, mobile application, and platform-related issues. Support SSO, SAML, MFA, directory synchronization, and identity-management integrations. Support integrations with Google Workspace, Microsoft 365, identity platforms, and other enterprise services. Monitor platform availability, service health, usage, and operational issues. Support employee communication and collaboration features, platform configuration, and publishing workflows. Handle L2 incidents, service requests, problem tickets, and escalations within agreed SLAs. Support platform releases, configuration changes, feature rollouts, and post-change validation. Assist with platform governance, security controls,



access reviews, and compliance requirements. Generate platform usage, adoption, incident, and service-performance reports. Coordinate with EUC/C&C;, IAM, Cybersecurity, Network, Service Desk, and vendor support teams. Maintain SOPs, support runbooks, platform documentation, and knowledge articles.

Skill Requirements

Robust experience in enterprise collaboration and Digital Workplace platform administration. Hands-on administration experience with LumApps and/or Beekeeper. Experience with platform Super Admin functions, user management, role management, and access controls. Knowledge of collaboration portals, employee communication platforms, content management, and digital workplace services. Experience with SSO, SAML, MFA, Active Directory/Entra ID, and identity integrations. Familiarity with Google Workspace and Microsoft 365 collaboration ecosystems. Experience troubleshooting web/mobile collaboration platform, authentication, access, and notification issues. Understanding of platform governance, security, permissions, and content-access controls. Experience with usage analytics, adoption reporting, and operational reporting. Familiarity with ServiceNow, ITIL, Incident, Problem, and Change Management. Strong troubleshooting, customer support, documentation, and stakeholder-management skills.

Must Have Skill

Google Cloud Platform (GCP)

Good to Have Skill

Other Requirements

NA

📌 Senior Administrator - Google Cloud Platform (GCP) (Noida)
🏢 HCLTech
📍 Noida