JOB DESCRIPTION

Profile: Regional Healthcare Operations & Business Development Executive

Industry: Hospital | Healthcare | Manpower | Ambulance & Facility Management Services

Department: Operations & Business Development

Regional Coverage: Rajasthan | Uttar Pradesh | Haryana | Delhi/NCR

About the Role

We are looking for a dynamic, responsible and field-oriented professional to manage and coordinate hospital operations, manpower deployment, ambulance services and client relationships across the North Region.

The candidate will be responsible for ensuring smooth service delivery, manpower availability, ambulance operational continuity, contractual/SLA compliance, hospital coordination and regional business development.

The position requires regular coordination with hospital management, government departments, healthcare institutions, clients and internal operational teams.

Key Responsibilities

1. Hospital & Operational Management

- Coordinate day-to-day operations with hospital management, administration and concerned departments.
- Ensure smooth execution of hospital-related service contracts.
- Conduct regular hospital/site visits and monitor operational performance.
- Resolve operational issues and ensure timely corrective actions.
- Maintain effective coordination with hospital authorities and client representatives.

2. Manpower Management & Deployment

- Monitor manpower deployment, attendance, duty rosters and shift management.
- Ensure availability of qualified manpower as per contractual requirements.
- Coordinate timely replacement of absent or unavailable personnel.
- Monitor staff discipline, performance and service quality.
- Coordinate with HR for recruitment and manpower requirements.

3. Ambulance & Healthcare Service Operations

- Monitor ambulance availability, deployment, utilisation and operational readiness.
- Ensure uninterrupted ambulance services and timely vehicle replacements.
- Coordinate with drivers, hospital representatives and operational teams.
- Monitor vehicle documentation, maintenance and service-related records.
- Ensure compliance with applicable contractual and operational requirements.

4. SLA, Contract & Compliance Management

- Monitor service delivery in accordance with Service Agreements, SLAs and KPIs.
- Track contractual obligations, performance parameters and service deficiencies.
- Identify potential compliance issues and initiate timely corrective measures.
- Maintain records of complaints, incidents, service deviations and resolutions.




- Escalate critical contractual and operational matters to management.

5. Reporting & Documentation

- Prepare daily, weekly and monthly operational reports.
- Maintain hospital-wise manpower, attendance and ambulance deployment records.
- Coordinate invoice verification, service confirmations and supporting documents.
- Maintain proper records of client communications, site visits and operational activities.
- Submit timely performance updates to management.

6. Client Relationship & Business Development

- Maintain professional relationships with existing hospital clients and institutions.
- Identify new opportunities in hospital operations, ambulance services, manpower and facility management.
- Coordinate business proposals, quotations, tenders and commercial documentation.
- Conduct client meetings and follow up on prospective business opportunities.
- Support management in regional market expansion and business acquisition.

7. Internal Coordination

- Coordinate with HR, Accounts, Administration, Legal and Operations departments.
- Ensure timely communication and execution of management instructions.
- Provide regular updates regarding operational performance, client requirements and business opportunities.

Regional Coverage

The candidate will be responsible for assigned locations across:

- Rajasthan
- Uttar Pradesh
- Haryana
- Delhi/NCR

Regular intercity travel and hospital/site visits will be required depending on operational requirements.

Eligibility & Experience

- Graduate in any discipline. Hospital Administration, Healthcare Management or Business Administration qualifications will be preferred.
- 2–5 years of relevant experience in hospital administration, healthcare operations, manpower management, ambulance services, facility management or service-contract operations.
- Experience in handling multiple hospitals, clients or geographical locations will be an advantage.
- Exposure to government hospitals, PSU contracts, institutional clients or healthcare service tenders will be preferred.

Required Skills

- Strong communication, coordination and client-management skills.
- Good knowledge of MS Excel,



MS Word and email correspondence.
- Ability to manage multiple assignments and geographical locations.
- Good command of Hindi and working knowledge of English.
- Strong follow-up, reporting, problem-solving and negotiation skills.
- Ability to work independently and meet operational targets.
- Willingness to travel regularly across assigned regions.
- Valid driving licence and personal vehicle will be an added advantage.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

- Timely manpower deployment and replacement.
- Ambulance availability and uninterrupted service delivery.
- SLA, KPI and contractual compliance.
- Hospital coordination and client satisfaction.
- Timely resolution of operational complaints.
- Accuracy and timely submission of operational reports.
- Effective client relationship management.
- Identification and conversion of recent business opportunities.
- Overall regional operational performance.

Candidate Profile

We are seeking a proactive, accountable and result-oriented professional capable of independently handling hospital coordination, manpower and ambulance operations, client communication and regional business development.

The ideal candidate should possess a practical understanding of healthcare service operations, strong field-management capabilities and the ability to coordinate effectively with hospital authorities, employees, clients and management.

Employment Details

Position: Full-Time
Experience: 2–5 Years
Salary: As per experience, qualification and industry standards
Joining: Immediate / Negotiable
Work Location: In Person (Regional Field Operations)
Travel: Regular regional travel required

Benefits

- Flexible work schedule, subject to operational requirements.
- Leave encashment as per company policy.
- Paid sick leave as per company policy.
- Professional growth and regional operational exposure.

How to Apply

Interested candidates may share their updated CV along with the following details:

- Current Location
- Total Professional Experience
- Relevant Hospital / Healthcare Experience
- Current or Last Drawn Salary
- Expected Salary
- Notice Period / Availability for Joining

Application Note: Please mention the position applied for in the subject line of your application.

Pay: ₹12,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Leave encashment

Work Location: In person

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