We are seeking an L2 Support Engineer responsible for in-depth analysis, debugging, and resolution of issues in AI-based calling systems, ensuring minimal downtime and accurate system performance.
Roles & Responsibilities: -
- Perform deep debugging of production issues
- Analyze call data, logs, and system behavior
- Write and modify MongoDB queries for data validation and analysis
- Identify root cause and prepare RCA reports
- Fix configuration and data-related issues
- Coordinate with development and engineering teams for issue resolution
Required Skills & Qualifications: -
- Strong knowledge of MongoDB(aggregation queries)
- Experience in log analysis and debugging
- Understanding of APIs and system integrations
- Robust analytical and problem-solving skills
- Ability to handle production incidents independently
- Ability to work in shifts
Skills Required
Primary Skills
BigQuery, MongoDB
Advanced SQL
📌 Support Engineer (India)
🏢 Gnani Innovations
📍 India
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