- Pre-Sales Technical Support: Consult with clients to understand their operational challenges, analyze requirements, and match them with suitable technical products or custom configurations.
- Product Demonstrations & Presentations: Deliver live technical demos, walkthroughs, and slide presentations translating complex engineering features into explicit business value.
- Proposals & Quotations: Prepare detailed technical proposals, bid sheets, pricing schedules, and tender responses in coordination with internal engineering, production, and finance teams.
- Contract Negotiation: Help negotiate technical scope, deliverables, service-level agreements (SLAs), pricing, and contractual terms.
- Post-Sales & Client Onboarding: Assist with product integration, troubleshooting initial setup issues, coordinating handoffs to customer support, and delivering technical training.
- Market & Product Feedback: Relay field feedback, feature requests, and competitor intelligence back to internal R&D; and product management teams.