Job Description – AMC Coordinator

Company: Comfort Care Company

Department: Service / HVAC OperationsDesignation: AMC Coordinator Industry: HVAC, Air Conditioning & Facility MaintenanceLocation: Pune / Mumbai (as applicable)

Job Purpose

The AMC (Annual Maintenance Contract) Coordinator manages and coordinates AMC activities for HVAC and air-conditioning systems. The role involves handling customer communication, scheduling preventive maintenance visits, coordinating service engineers and technicians, tracking AMC renewals, managing service reports, and ensuring customer satisfaction.

Key Roles & Responsibilities

1. AMC Management

- Manage all AMC contracts and maintain updated customer records.
- Track AMC start dates, expiry dates, and renewal schedules.
- Follow up with customers for AMC renewals and quotations.
- Prepare AMC quotations, proposals, and service agreements.
- Maintain records of contract terms, equipment details, and service history.

2. Preventive Maintenance Coordination

- Prepare monthly and quarterly preventive maintenance schedules.
- Coordinate with service engineers and technicians for site visits.
- Ensure timely execution of scheduled maintenance activities.
- Monitor pending maintenance activities and follow up for closure.
- Maintain preventive maintenance checklists and service reports.

3. Customer Coordination

- Handle customer calls, emails, and service requests.
- Coordinate with customers regarding breakdown complaints and maintenance visits.
- Provide regular updates on service status and resolution timelines.
- Handle customer queries and escalate unresolved issues to the service manager.

4. Service Team Coordination

- Allocate service calls to technicians and engineers.
- Coordinate with the technical team for breakdown and preventive maintenance.
- Track technician attendance, site visits, and job completion.
- Ensure service reports are submitted after every visit.

5.



Documentation & Reporting

- Maintain AMC databases and equipment-wise records.
- Prepare daily, weekly, and monthly service reports.
- Track pending complaints, completed jobs, and repeat complaints.
- Maintain customer feedback and service history.
- Coordinate with the accounts team for AMC billing and payment follow-ups.

6. Renewal & Business Development Support

- Identify upcoming AMC renewals.
- Follow up with existing customers for contract continuation.
- Coordinate with the sales team for new AMC opportunities.
- Support quotation preparation and renewal negotiations.

Required Skills

- Valuable communication and customer-handling skills.
- Knowledge of HVAC and air-conditioning systems.
- Good coordination and follow-up skills.
- MS Excel, Word, and email handling.
- Ability to manage multiple service schedules.
- Documentation and reporting skills.
- Problem-solving and time-management abilities.

Key Performance Indicators (KPIs)

- AMC Renewal Rate
- Timely contract renewals
- Preventive Maintenance
- Completion as per schedule
- Complaint Closure
- Timely resolution of complaints
- Customer Satisfaction
- Customer feedback
- Documentation
- Accurate service records
- Pending Calls
- Reduction in overdue complaints

Qualifications & Experience

- Graduate / Diploma in any discipline; technical qualification preferred.
- 1–3 years of experience in service coordination, AMC management, or HVAC operations.
- Experience in HVAC, VRF, chillers, AHUs and commercial AC systems will be an advantage.

Products & Systems Covered

Based on Comfort Care Company's business profile, the AMC Coordinator may handle service coordination for:

- Room Air Conditioners
- Package Air Conditioners
- VRF Systems
- Heat Pumps
- Ventilation Systems
- Chillers
- IT Cooling Systems
- Rooftop Units
- Air Handling Units (AHUs)

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance

Work Location: In person

📌 AMC Coordinator (Kondhwa)
🏢 Comfort Care
📍 Kondhwa