Job Title: Customer Service Executive – Ocean Import
Location: Belapur, Navi Mumbai
Open Positions: 2
Experience: 1–3 Years
Job Responsibilities:
- Handle end-to-end ocean import customer service operations.
- Coordinate with overseas agents, shipping lines, transporters and CHA.
- Manage pre-alerts, arrival notices and import shipment documentation.
- Follow up on IGM filing, DO collection and shipment clearance.
- Coordinate with customers for shipment updates and delivery schedules.
- Handle customer queries, shipment tracking and issue resolution.
- Ensure timely communication and smooth shipment delivery.
Required Skills:
- 1 year of experience in freight forwarding/logistics customer service.
- Basic knowledge of ocean import documentation and procedures.
- Positive communication and coordination skills.
- Knowledge of MS Office.