Job Title: Customer Service & Operations Coordinator

Company: Tech Pumpkin Inc.
Location: Mohali, Punjab, India
Work Mode: On-site (Work from Office)
Experience: 1–3 Years (Relevant Logistics/Transportation Experience Preferred)

Job Overview

We are looking for a detail-oriented and proactive Customer Service & Operations Coordinator to manage daily transportation and logistics operations. The ideal candidate should have hands-on experience with TransPlus Fleet Manager TMS and a good understanding of freight brokerage, shipment tracking, dispatch coordination, and customer service.

Important: Hands-on working experience with TransPlus Fleet Manager TMS is highly preferred.

Key Responsibilities

- Coordinate daily transportation and logistics operations.
- Handle customer queries and provide timely shipment updates.
- Assist with dispatch coordination and shipment tracking.
- Update, manage, and maintain shipment details using TransPlus Fleet Manager (TMS).
- Work hands-on with TransPlus Fleet Manager TMS for daily transportation and freight operations.
- Coordinate with drivers, carriers, customers, and internal teams.
- Assist with freight coordination, carrier sourcing, and rate inquiries.
- Maintain transportation documents, shipment records, PODs,



and BOLs.
- Monitor shipment progress and resolve operational issues efficiently.

Key Skills & Requirements

- Hands-on experience with TransPlus Fleet Manager TMS (Transportation Management System).
- Knowledge of Canadian/U.S. transportation and logistics operations.
- Understanding of freight brokerage, dispatching, and shipment tracking.
- Strong customer service and communication skills.
- Ability to coordinate with drivers, carriers, and customers.
- Knowledge of shipment documentation, including POD and BOL.
- Basic knowledge of MS Excel, Outlook, and other operational tools.
- Good problem-solving, multitasking, and coordination skills.

Work Requirements

- Must be comfortable working on-site from our Mohali, Punjab office.
- Should be flexible to work in rotational shifts as per business requirements.
- Strong communication and professional coordination skills are essential.

Apply Now

If you have relevant logistics experience and hands-on expertise in TransPlus Fleet Manager TMS, we would love to hear from you!

Location: Mohali, Punjab, India
Work Mode: Full time | On-site

Work Location: In person

📌 Customer Service & Operations Coordinator (Sahibzada Ajit Singh Nagar)
🏢 Tech Pumpkin
📍 Sahibzada Ajit Singh Nagar