Job Description – Customer Field Service Executive

Company: Neptune Chempastel Pvt. Ltd.
Department: Technical / Customer Service
Job Location: Jaipur / Field-Based
Employment Type: Full-Time

Job Overview

We are looking for a responsible and customer-oriented Field Service Executive to visit customer locations, conduct water testing, provide technical support, and ensure effective implementation of water treatment solutions.

Key Responsibilities

- Visit customer sites regularly for water testing and service-related activities.
- Conduct basic water quality tests, including pH, TDS, hardness, alkalinity, and other relevant parameters.
- Monitor chemical dosing and ensure proper application of water treatment chemicals.
- Identify water treatment-related problems and suggest suitable solutions.
- Maintain customer visit records, water testing reports, and service logs.
- Provide technical guidance and basic training to customers regarding chemical dosing and plant operations.
- Follow up with customers to ensure satisfaction and resolve service-related issues.
- Coordinate with the technical and sales teams for customer requirements.




- Maintain regular communication with customers and submit daily field reports.

Required Qualifications & Skills

- Graduate in Chemistry / B.Sc. Chemistry preferred.
- Basic knowledge of water chemistry and water treatment processes.
- Freshers with relevant technical knowledge can also apply.
- Basic computer and MS Excel knowledge.
- Good communication and customer-handling skills.
- Willingness to travel regularly for customer visits.

Mandatory Requirements

- Two-wheeler and valid driving licence.
- Willingness to work in the field.
- Ability to prepare and maintain reports.
- Responsible, punctual, and customer-focused approach.

Salary & Benefits

Salary: ₹20,000–₹25,000 per month (depending on experience and skills).

Working Hours: 10:00 AM – 6:30 PM

Interested candidates can share their resumes at:
[[email protected]]

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Versatile schedule
- Paid sick time

Work Location: In person

📌 Customer Service Executive (Jaipur)
🏢 Neptune Chempastel
📍 Jaipur