Customer Service Advisor – US E-Commerce Process (Voice)

Location: RIICO, Mansarovar, Jaipur, Rajasthan
Experience: Minimum 1 Year
Salary: Up to ₹32,000 CTC per month
Process: International Voice – US E-Commerce
Work Mode: Work From Office (WFO)
Cab Facility: Available
Interview Mode: Virtual Interview
Working Days: 5.5 Days
Shifts: Rotational

Job Overview

We are hiring Customer Service Advisors for an international E-Commerce voice process supporting US customers. The role involves handling inbound customer queries related to online orders, payments, refunds, cancellations, and returns.

Key Responsibilities

- Handle inbound customer calls from US-based customers.
- Assist with order cancellations, refunds, returns, and missing or delayed orders.
- Resolve payment-related queries.
- Provide professional and customer-focused support.
- Maintain accurate records of customer interactions.




- Meet defined quality and performance targets.

Eligibility Criteria

- Minimum 1 year of experience in an international BPO voice process.
- Experience in Retail, E-Commerce, Airline, or Insurance customer service preferred.
- Excellent English communication skills (C1/C2 proficiency).
- Solid customer handling and problem-solving skills.
- Basic computer knowledge and CRM familiarity.
- Comfortable working in a high-volume calling environment.

Training & Development

- 5 days of process training.
- 5 days of supervised nesting.
- Performance assessments during training.

Contact Details

Email: [email protected]
Contact: +91-XXXXXXXXXX

Pay: ₹30,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Customer Service Advisor – US E-Commerce Process (Voice) (Jaipur)
🏢 Medhansh Business Services
📍 Jaipur