Job Summary

We are seeking a organized, and client-focused Front Desk Receptionist to serve as the first point of contact for our visa and immigration consultancy. The ideal candidate will efficiently manage incoming calls, welcome walk-in clients, oversee the intake and secure handover of sensitive client documentation to our Visa Executives, and address basic visa-related inquiries with professionalism and accuracy.

Key Responsibilities

Front Desk & Client Management:

- Greet and assist walk-in clients warmly, assess the purpose of their visit, and direct them to the appropriate Visa Executive or department.
- Manage a multi-line telephone system—answering, screening, and routing incoming calls promptly while taking accurate messages when required.
- Maintain a clean, organized, and welcoming reception area.

Required Qualifications & Skills

- Communication: Excellent verbal and written command of the English language (fluency in Hindi or other regional languages is an added advantage).
- Domain Knowledge: Basic working knowledge of visa processes, documentation standards,



and immigration terminology.
- Experience: 0–2 years of experience as a Receptionist, Front Desk Executive, or Client Coordinator (prior experience in a visa consultancy, travel agency, or immigration firm is strongly preferred).
- Technical Skills: Proficiency in MS Office (Word, Excel, Outlook) and comfort working with CRM software, scanners, and digital filing systems.
- Personal Attributes: High level of integrity and discretion when handling confidential client documents (such as passports), solid multitasking ability, and a calm, courteous demeanor under pressure.

Preferred Qualifications

- Bachelor’s degree or diploma in any discipline (Hospitality, Aviation, Travel & Tourism, or Business Administration preferred).
- Familiarity with VFS Global / embassy appointment portals and basic document attestation procedures.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Front Desk Executive (Ghatkopar)
🏢 KAYA VISA SERVICES PRIVATE
📍 Ghatkopar