Job Description: Team Lead – Internal IT

Key Responsibilities

- Ensure uninterrupted day-to-day IT operations across end-user systems, network, and enterprise tools
- Lead IT support (L1/L2) to deliver timely resolution of user issues and service requests
- Oversee device management, access provisioning, and onboarding/offboarding processes
- Maintain IT security controls, patching, and compliance hygiene
- Manage incidents, perform root cause analysis, and implement preventive actions
- Coordinate with vendors and internal stakeholders to meet service expectations
- Maintain documentation and ensure proper knowledge transfer for transition

Required Experience & Skills

- 5–8 years of experience in internal IT infrastructure and support
- Hands-on experience with:End-user computing (Windows/Ubuntu/Mac management)




- Google WorkspaceVideo Conference Support & SchedulingNetworking and firewall management
- Cloud platforms (AWS/GCP)Identity & access management (AD, Google oAuth, SSO, MFA)Working knowledge of IT security and compliance practices
- Prior experience handling IT operations independently or in a lead role

Key Expectations

- Ensure service continuity with minimal disruption to business operations
- Provide dependable and responsive IT support to internal usersStabilize ongoing operations and close critical gaps, if any

Pay: Up to ₹830,000.00 per year

Perks:

- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Team Lead – Internal IT (Delhi)
🏢 Wits Innovation Lab
📍 Delhi