JOB DESCRIPTION (JD)Service Advisor – HCV Division

Company: Samal Auto India Pvt. Ltd.
Dealership: Tata Motors Commercial Vehicles
Department: Service
Designation: Service Advisor
Reporting To: Service Manager / Workshop Manager
Location: Keonjhar , Balasore

1. Job Purpose

To ensure effective customer handling, vehicle service coordination, job card management and timely delivery of vehicles while maintaining customer satisfaction and Tata Motors service standards.

2. Key Roles & Responsibilities

1. Customer Handling & Relationship Management

- Attend customers visiting the service centre and understand their vehicle-related complaints.
- Explain service requirements, repair estimates and delivery timelines.
- Maintain professional customer relationships and ensure customer satisfaction.
- Handle customer queries and service-related complaints.

2. Vehicle Inspection & Job Card Management

- Conduct preliminary vehicle inspection along with the technical team.
- Record customer complaints and vehicle condition accurately.
- Prepare and update job cards in the DMS system.
- Obtain customer approval before proceeding with additional repairs.

3. Workshop Coordination

- Coordinate with technicians, floor supervisors and workshop personnel.
- Monitor repair progress and ensure timely completion of jobs.
- Communicate additional repair requirements to customers.
- Ensure quality checks before vehicle delivery.

4. Service Billing & Documentation

- Prepare repair estimates and coordinate for customer approval.
- Ensure accurate service billing and invoice preparation.
- Maintain job cards, vehicle inspection reports and service records.
- Coordinate with the Accounts Department for billing and payment clearance.

5. Vehicle Delivery & Follow-up

- Ensure vehicles are delivered within the committed timeline.




- Explain completed repairs and service recommendations to customers.
- Conduct post-service follow-up calls to collect customer feedback.
- Coordinate customer complaints and ensure timely resolution.

6. Service Business Development

- Promote periodic maintenance and preventive maintenance services.
- Identify additional service requirements and generate service business.
- Support customer retention and repeat service generation.
- Follow up on pending service leads and customer appointments.

7. CRM & Reporting

- Update customer and vehicle details in CRM/DMS.
- Maintain daily service reports, pending job status and delivery records.
- Monitor customer complaints and service follow-up status.
- Submit daily and monthly performance reports to the reporting manager.

3. Key Performance Indicators (KPIs)

- Customer satisfaction and feedback.
- Daily vehicle intake and job card accuracy.
- Timely vehicle delivery.
- Labour revenue and service business generation.
- Customer retention and repeat service.
- Service follow-up and complaint resolution.
- CRM/DMS data accuracy.

4. Educational Qualification & Experience

- Diploma / ITI in Automobile or Mechanical Engineering preferred.
- Graduate candidates with relevant automobile service experience may also be considered.
- 2–5 years of experience in automobile service operations preferred.
- Experience in commercial vehicle / HCV dealership service operations will be an added advantage.

5. Required Skills

- Customer handling and communication skills.
- Basic technical knowledge of commercial vehicles.
- Knowledge of job cards, service billing and DMS/CRM.
- Workshop coordination and problem-solving ability.
- MS Excel and computer proficiency.
- Customer relationship and time management skills.

Contact No:+91-XXXXXXXXXX

Email id : [email protected]

Pay: ₹16,000.00 - ₹23,000.00 per month

Perks:

- Food provided
- Provident Fund

Work Location: In person

📌 Service Advisor (Keonjhar)
🏢 Samal Auto India
📍 Keonjhar