Job Title: Customer Support Executive

Location: Jaipur, Rajasthan (In office)

Experience: 0 – 1 Year (Freshers are welcome to apply)

Compensation (CTC): ₹24,000 – ₹27,000 per month (₹2.88 LPA – ₹3.24 LPA)

​About the Role

​We are looking for an empathetic, detail-oriented, and proactive Customer Support Executive to join our growing operations team in Jaipur. In this role, you will be the primary point of contact for our customers, ensuring their queries, complaints, and requests are resolved quickly and effectively to deliver a seamless customer experience.

​Key Responsibilities

- ​Customer Query Resolution: Handle inbound and outbound customer interactions via phone, email, and live chat, providing accurate information and timely solutions.
- ​Issue Escalation: Identify complex or unresolved technical/billing issues and escalate them to the appropriate internal departments while maintaining ownership until closure.
- ​CRM & Documentation: Log all customer interactions, feedback, and ticket statuses accurately in the CRM system to maintain comprehensive service records.
- ​SLA & Quality Adherence: Meet daily and weekly performance metrics, including First Contact Resolution (FCR),



Average Handling Time (AHT), and Customer Satisfaction (CSAT) scores.
- ​Product & Process Knowledge: Stay updated on company policies, product updates, and promotional offers to provide reliable guidance to customers.
- ​Feedback Reporting: Share recurring customer pain points and suggestions with the Team Leader to help improve overall service quality.

​Required Qualifications & Skills

- ​Education: Graduate in any discipline (10+2 / Diploma holders with strong communication skills may also be considered).
- ​Experience: 0 to 1 year of experience in customer service, BPO, KPO, or client-facing roles. Freshers with strong interpersonal skills are encouraged to apply.
- ​Communication: Strong verbal and written communication skills in English and Hindi.
- ​Technical Proficiency: Comfortable working with computers, MS Office (Excel/Word), and basic CRM or ticketing tools.
- ​Soft Skills: Active listening, patience, problem-solving attitude, and the ability to remain calm under pressure.

Pay: ₹24,000.00 - ₹27,000.00 per month

Work Location: In person

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