KEY RESPONSIBILITIES

A. Customer Service

- Welcome customers politely and attend to them promptly.
- Understand customer requirements and provide appropriate product suggestions.
- Explain product details, prices, offers and availability to customers.
- Handle customer queries and complaints professionally.
- Maintain good communication and a friendly attitude towards customers.

B. Sales and Billing

- Handle daily sales activities and achieve assigned sales targets.
- Prepare customer bills accurately using the POS billing system.
- Collect cash and digital payments and ensure accuracy in transactions.
- Issue bills to customers for every purchase.
- Ensure proper cash handling and submit daily collections to the authorised person.

C. Product Display and Stock Management

- Arrange food products neatly and attractively.
- Ensure proper labelling and display of product prices.
- Check product quality, freshness and expiry dates regularly.
- Monitor stock availability and report shortages to the supervisor.
- Follow FIFO (First In, First Out) procedures.
- Inform the supervisor about damaged, expired or slow-moving products.
- Avoid unnecessary wastage and product damage.

D. Cleanliness and Hygiene

- Maintain cleanliness and hygiene in the sales area.
- Keep shelves, counters, display units and surrounding areas clean.
- Follow food safety and personal hygiene standards.
- Wear the prescribed uniform and maintain a neat appearance.

E. Daily Operations

- Follow opening and closing procedures of the outlet.




- Ensure all products are properly arranged before starting sales.
- Coordinate with kitchen, store and other departments for product availability.
- Maintain proper records as instructed by the supervisor.
- Follow company policies, rules and management instructions.

3. QUALIFICATIONS AND SKILLS

- Minimum SSLC qualification preferred.
- Previous experience in retail sales or food outlets is an advantage.
- Good communication and customer-handling skills.
- Basic knowledge of billing and cash handling.
- Ability to work in a team.
- Honest, responsible and customer-oriented attitude.
- Basic knowledge of Malayalam; Hindi and English communication is an advantage.

4. PERSONAL ATTRIBUTES

- Punctuality and discipline.
- Positive attitude and willingness to learn.
- Good interpersonal skills.
- Responsibility and accountability.
- Ability to work under pressure during busy hours.
- Commitment to customer satisfaction.

5. PERFORMANCE INDICATORS (KPI)

Performance will be evaluated based on:

- Customer satisfaction and feedback.
- Sales performance and achievement of targets.
- Billing accuracy and cash handling.
- Product knowledge and customer interaction.
- Stock management and reduction of wastage.
- Cleanliness and hygiene standards.
- Attendance, punctuality and discipline.
- Compliance with company policies and procedures.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

- Adaptable schedule
- Food provided
- Paid time off
- Provident Fund

Work Location: In person

📌 Retail Sales Assistant (Alappuzha)
🏢 Avees River Gardens, Pulinkunnoo, Alappuzha, Mob. 8594054590
📍 Alappuzha