Job Summary

The Estate Manager / Privilege Customer Service Manager will be responsible for the complete operational management, maintenance, customer satisfaction, and administration of the residential township. The role requires ensuring smooth day-to-day operations, maintaining premium living standards, managing service partners, resolving resident concerns, optimizing maintenance operations, and enhancing the overall customer experience.

The position requires strong leadership, vendor management, customer relationship management, budgeting, reporting, and estate administration skills.

Key Responsibilities

Housekeeping Management

Management Landscaping

Security Management

Fire & Safety

Water Management (OHT)

Maintenance & Repair

Plumbing Management

Electrical Maintenance

Skywalk & Terrace Maintenance

Clubhouse Management

Clubhouse Booking & Events

Lift Maintenance

CCTV & Surveillance System

Maintenance Recovery

Legal Recovery & Customer Coordination

Data Analysis

Reporting

Presentations





Maintenance Cost Justification

Society/Association Coordination

Resident Complaint Resolution

Vendor Management

Skills Required

· Estate & Facility Management

· Customer Relationship Management

· Vendor Management

· Team Leadership

· Budgeting & Cost Control

· Complaint Resolution

· Maintenance Planning

· Project Coordination

· Data Analysis

· MS Excel & Reporting

· Presentation Skills

· Negotiation Skills

· Communication & Interpersonal Skills

· Leadership & Decision Making

· Time Management

Preferred Industry Experience

· Residential Townships

· Luxury Apartments

· Gated Communities

· Mixed-Use Developments

· Real Estate Developers

· Hospitality

· Facility Management Companies

Pay: ₹35,000.00 - ₹40,000.00 per month

Perks:

- Health insurance
- Provident Fund

Work Location: In person

📌 Privilege Customer Service Manager (Raipur)
🏢 Rishabh Builders Pvt.
📍 Raipur