- Greeting & Welcoming: Welcomes guests warmly as they enter and sets the tone for their dining experience.
- Seating & Table Management: Assigns and escorts guests to tables while balancing the seating rotation so individual servers are not overwhelmed.
- Reservations & Waitlists: Takes phone or online bookings, records reservation details, and manages waitlists with realistic time estimates during busy hours.
- Communication: Acts as a liaison between arriving guests, waitstaff, and the kitchen.
- Answering Phones & To-Go Orders: Responds to general inquiries, hours questions, phone reservations, and sometimes packages carryout orders.
- Front-of-House Maintenance: Keeps the entrance, lobby, and menus clean and organized, and occasionally helps with tasks like bussing tables or rolling silverware.