- Supports in providing Tier 2 technical support and service activities for IQVIA's products and services for a designated client, group of clients or end users.
- Assists in identifying and troubleshooting problems with software applications, recommends corrective action, and provides feedback based on client experiences to support product and process improvements.
- Has a basic understanding of suite of client's vendors and IQVIA products and works with client to create tickets, troubleshoot problems, and escalate complex technical issues.
- Documents known technical issues and provide resolutions/resolution plans, keeping the client updated regularly through the incident management tool.
- Has broad understanding of quality standards and work requires minimal revision.
- Interpersonal skills and technical product knowledge and expertise are important to responding to daily customer-centric activities.
Qualifications
- Bachelor's Degree Computer Science, a related field, or equivalent experience
Req
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.
We create intelligent connections to accelerate the development and commercialization of creative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Where you'll work
Hybrid
You’ll split your time between home and the office, giving you the flexibility to focus where you work best while still building strong in-person connections with your team. This model combines the autonomy of remote work with the collaboration, energy and resources of an office environment.
Culture
Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.
📌 Project Coord 2 (Bengaluru)
🏢 Iqvia
📍 Bengaluru
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