Office Timing :12.30 pm to 9.00 pm and 10.00 pm to 6.30 pm
Job Summary:
We are looking for a dedicated and responsible Customer Service Executive to join our Shiping & logistics company. The candidate will be responsible for handling customer enquiries, coordinating shipments, providing shipment updates and ensuring timely resolution of customer queries.
Key Responsibilities:
- Handle customer enquiries through emails and telephone calls.
- Provide regular shipment updates and delivery status to customers.
- Coordinate with operations, transport and warehouse teams.
- Follow up on pending shipments and ensure timely deliveries.
- Handle customer complaints and resolve issues professionally.
- Maintain proper records of customer communications and shipment details.
- Coordinate with internal departments to ensure smooth operations.
- Prepare and share shipment status reports with customers.
Candidate Requirements:
- Graduate in any discipline.
- 1–3 years of experience in Customer Service or Logistics.
- Good written and verbal communication skills.
- Good knowledge of MS Excel and MS Outlook.
- Knowledge of freight forwarding, shipping, transportation or warehousing will be an advantage.
- Positive coordination and follow-up skills.
- Ability to handle multiple tasks efficiently.