Role Overview
The Duty Manager is responsible for overseeing day-to-day cinema operations during assigned shifts, ensuring smooth guest experience, staff coordination, and adherence to PVR’s service and safety standards.

Key Responsibilities

- Supervise daily operations of the cinema including box office, F&B; (food & beverage), ushering, and housekeeping during shifts
- Ensure high standards of guest service and promptly resolve customer complaints or escalations
- Coordinate staff rosters, breaks, and shift handovers; manage manpower allocation across departments
- Monitor cleanliness, hygiene, and safety standards across the premises
- Oversee cash handling, billing accuracy, and reconciliation at box office and F&B; counters
- Ensure smooth show operations — timely show starts, print quality checks, and handling technical/projection issues in coordination with the technical team
- Handle emergency situations, security concerns, and crowd management, especially during peak hours/weekends
- Train, guide, and motivate floor staff to deliver excellent guest experience
- Conduct daily briefings and ensure SOP compliance across departments
- Prepare shift reports, incident reports,



and coordinate with other departments (marketing, technical, housekeeping)
- Ensure compliance with statutory, licensing, and safety regulations

Required Qualifications & Skills

- Any Graduate (Bachelor’s degree in any discipline)
- Minimum 4 years of overall experience, with relevant experience in hospitality, retail, or cinema/entertainment operations
- Good command of English communication (verbal and written)
- Strong leadership and team management skills
- Customer-centric approach with excellent problem-solving ability
- Ability to work in rotational shifts, weekends, and holidays
- Basic computer proficiency (MS Office, POS systems)
- Well-groomed, presentable, and professional demeanor

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:

- Health insurance
- Life insurance

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Education:

- Bachelor's (Required)

Experience:

- Hospitality: 3 years (Required)

Language:

- English (Required)

Work Location: In person

📌 Duty Manager (Delhi)
🏢 PVR INOX
📍 Delhi