The Receptionist – Lab Ops and Franchise Co-ordination is the first point of contact between the laboratory and its franchises and collection centres. This role is responsible for sample receipt and registration, initial acceptance checks, rejection communication, report coordination and dispatch, and day-to-day franchise support. The incumbent also maintains administrative records that keep the lab auditable and ensure smooth franchise operations.

Key Responsibilities:

- Sample Receipt and Registration: Receive blood samples, match them against the Test Requisition Form (TRF), register samples in the LIMS, generate or verify barcode labels, and route samples to the appropriate laboratory section.
- Sample Acceptance, Rejection and Report Co-ordination: Perform initial sample checks, identify issues, update the franchise and QC Manager about rejections, monitor outsourced reports, and dispatch authorized reports.
- Franchise Communication and Support: Communicate sample receipt confirmations, interact with franchise reception, inform about process changes, escalate issues, and process material requisitions.
- Administrative Responsibilities:



Maintain material registers, ensure proper document management, keep daily stock data, and maintain confidentiality of lab data.

Qualifications and Experience:

- Education: Graduate (any stream); B.Sc. / DMLT or healthcare administration preferred.
- Experience: 1–3 years in a diagnostic lab or similar setting (freshers with relevant training may be considered).
- Systems: Working knowledge of LIMS, MS Office / Google Workspace, email, and WhatsApp-based reporting.

Skills and Competencies:

- Technical: Understanding of sample types, TRFs, barcoding, and acceptance/rejection criteria.
- Behavioural: Explicit communication in English, Bengali, and Hindi; attention to detail; follow-up discipline; courteous manner; integrity and confidentiality.

Working Conditions: Based at the laboratory reception; extended shifts may be required during peak sample hours. Adherence to biosafety and hygiene protocols is mandatory.

Pay: ₹300,000.00 - ₹400,000.00 per year

Work Location: In person

📌 Receptionist – Lab Ops and Franchise Co-ordination (Kolkata)
🏢 Inventiway Solutions
📍 Kolkata