Company Name: GLOBAL SPS
Location: Mohali, Punjab
Department: Sales & Marketing
Job Type: Full time
Work Mode: On-site
Experience Required: 2–5 Years

Role Overview

We are looking for an experienced and proactive Senior Sales & Customer Coordination Executive to manage the complete sales coordination cycle—from lead generation to order conversion. This role is responsible for customer relationship management, quotation coordination, payment follow-ups, service coordination, internal team collaboration, and ensuring timely execution of sales activities to achieve business growth.

Key Responsibilities1. Sales Planning & Execution

- Prepare daily and weekly sales action plans and monitor execution.
- Guide and review the work of the Junior Sales Coordinator.
- Track sales pipeline, follow-ups, quotations, meetings, and closures.
- Identify high-priority opportunities and ensure timely execution.
- Report progress, pending actions, and execution gaps to management.

2. Lead & Quotation Management

- Manage leads from all sources and maintain accurate CRM/ERP records.
- Qualify leads, assign follow-ups, and maintain lead stages.
- Coordinate with technical and management teams for timely quotations.
- Track quotation status, revisions, customer feedback, and negotiations.
- Maintain quotation records and ensure timely customer communication.

3. Order Conversion & Customer Relationship Management (Key KPI)

- Drive follow-ups to convert active quotations into purchase orders.
- Handle key customers, hot leads, negotiations, and commercial discussions.
- Identify customer concerns and coordinate solutions with internal teams.
- Build long-term customer relationships and ensure consistent communication.
- Maintain order conversion forecasts and closure reports.

4. Customer, Service & Payment Coordination

- Coordinate customer inquiries,



service requests, installations, and after-sales support.
- Work closely with Service, Production, Design, Accounts, and Dispatch teams.
- Follow up on advance payments, outstanding dues, and payment commitments.
- Monitor service issues until closure and ensure customer satisfaction.
- Support smooth order processing, dispatch coordination, and post-dispatch follow-ups.

5. Reporting & Internal Coordination

- Maintain CRM, ERP, quotation, customer, and sales records.
- Prepare daily, weekly, and monthly reports on sales activities, quotations, order conversion, payments, and service status.
- Coordinate across departments to resolve customer issues and ensure timely execution.
- Escalate critical customer, commercial, or operational issues to management.

Skills & Requirements

- Graduate / MBA / B.Tech / Diploma or equivalent qualification.
- 2-5 years of experience in B2B Sales, Sales Coordination, Customer Coordination, or Industrial Sales.
- Strong communication, negotiation, follow-up, and customer relationship management skills.
- Good knowledge of MS Excel, Google Sheets, CRM, and ERP systems.
- Ability to coordinate with cross-functional teams and manage multiple priorities.
- Experience in Industrial Machinery, Automation, Electrical, Mechanical, or Manufacturing industry will be preferred.

Key Performance Indicators (KPIs)

- Order Conversion from Active Leads & Quotations
- Sales Follow-up Discipline
- Quotation Turnaround & Tracking
- Payment Collection & Follow-up
- Customer Satisfaction & Relationship Management
- Service Coordination & Issue Resolution
- Reporting Accuracy & CRM Discipline
- Interested candidates can share their updated resumes at: / +91-XXXXXXXXXX

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Flexible schedule
- Provident Fund

Work Location: Hybrid remote in Mohali, Punjab

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