About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Job Description:

Job Description (Manager-BA)

Position

Manager – Sr. Business Analysis

No. of Positions

2

Department

Operations-PAG

Function

Policy Administration Group

Reporting to

Senior Manager / Chief Manager-PAG (Operation)

Band

4

Location

Gurugram-90C

Employment Type

Full-time

Last date of submission

Open

Domain

Life Insurance Operations-Business Analysis

Job Summary

- A techno-functional leadership role bridging Life Insurance Operations, Product, IT, and Testing to deliver governed, high-impact system enhancements and process changes.

- Requires deep Life Insurance domain knowledge, proficiency in BRD/FRD/FSD preparation, UAT management, process re-engineering, and automation, alongside hands-on experience with core platforms like Ingenium.

Key Responsibilities

- Life Insurance Domain Delivery: Translate complex policy administration and operational needs into compliant, implementation-ready functional requirements for new products, change requests, and regulatory updates.

- Requirement Engineering: Lead discovery workshops to capture business objectives; draft and baseline highly traceable BRDs, FRDs, FSDs, user stories, and process maps.

- Process Transformation & Automation: Evaluate current-state workflows to drive simplification, STP improvements, digitization, and AI-assisted productivity enhancements (using enterprise copilots and analytics tools).





- Solutioning & Testing Ownership: Review solution designs for operational feasibility, and own the end-to-end UAT lifecycle (scenarios, test reviews, defect triage, and business sign-off).

- Project Governance & Implementation: Manage cross-functional dependencies to ensure timely delivery; create impact assessments, SOP updates, and training materials; track post-implementation benefit realization.

- Team Mentorship: Guide and mentor junior analysts to elevate documentation quality, requirement discipline, and stakeholder communication.

Required Skills

Technical Skills

- Solid hands-on experience in BRD, FRD/FSD, process notes, use cases, gap analysis, impact assessment, and functional requirement documentation.

- Good understanding of SDLC / Agile delivery, change management, UAT lifecycle, and defect handling.

- Working knowledge of Ingenium or similar Life Insurance policy administration platforms.

- Ability to analyze data/process issues and drive business process improvements; exposure to automation opportunities is preferred.

- Proficiency in MS Excel, PowerPoint, Visio/process mapping, and requirement tracking tools (e.g., JIRA/ALM or equivalent).

- Working familiarity with AI tools / copilots for documentation support, requirement analysis, meeting summarization, productivity enhancement, and insight generation, with strong judgment on accuracy, data privacy, and governance.

Domain Skills

- Strong Life Insurance Operations knowledge covering policy servicing / POS / policy administration / underwriting touchpoints / claims or related operational journeys.

- Good understanding of insurance products, transaction controls, audit/compliance expectations, regulatory/process governance, and customer impact in operations.





- Experience in product launch/change implementation within Life Insurance operations environments.

- Awareness of where AI can and cannot be applied in regulated insurance processes, especially for decision support versus final business approval.

Behavioral Skills

- Strong stakeholder management and techno-functional communication skills.

- Structured problem-solving, analytical thinking, and decision quality.

- Ownership mindset with attention to detail and delivery discipline.

- Ability to influence across functions and manage ambiguity during change programs.

- Team leadership, coaching capability, and customer-centric orientation.

- Learning agility and openness to adopt AI-enabled ways of working while maintaining governance discipline.

Preferred Qualifications

- Bachelor’s degree in Business Administration, Technology, Engineering, Insurance, or related discipline; additional professional qualification preferred.

- 5–8 years of total experience, with significant exposure to Life Insurance operations and business analysis / change delivery roles.

- Experience in documentation for regulatory, audit, compliance, or process control initiatives.

- Exposure to workflow automation, process redesign, AI-assisted analysis, or analytics-enabled operational improvements.

Selection Criteria

Must-have

Good-to-have

Strong Life Insurance Operations domain expertise.

Experience with process automation / workflow redesign.

Hands-on BRD/FRD/FSD writing and requirement analysis experience.

Exposure to Agile / JIRA / ALM tools.

Experience in UAT planning/support and cross-functional project delivery.

Data analysis capabilities using Excel / SQL / Python (basic working knowledge). ACL tool

Working knowledge of Ingenium or equivalent policy administration platform.

Experience in audit, risk, regulatory, or control-focused initiatives.

Strong stakeholder management and communication capability.

Prior people management or mentoring exposure.

Practical awareness or usage of AI tools / copilots for productivity, analysis, or documentation support.

State:

Home Office

Branch:

Gurugram -90C

Department:

Operations

Function:

Operations - Policy Administration

Posted On:

11-Nov-2026

📌 Manager - Policy Administration (India)
🏢 AxisMaxlife
📍 India