Education: Any Graduate
Language: Hindi (Mandatory)
Location: Kumananchavadi, Chennai
Roles and Responsibilities

Ø Customer Support:

o Answer inbound customer calls promptly and professionally.

o Answer abandoned (missed calls) customer calls promptly and professionally.

o Provide accurate information about products, services, policies.

Ø Complaint Handling:

o Address customer complaints and concerns in a qualified and courteous manner.

o Work towards resolving issues to the satisfaction of the customer while adhering to company policies.

Ø Case Registration

o For UW/AMC Assets, Case to be Registered in CRM after verifying the Customer / Asset

Information

o For PCB Assets inform customer for Visiting charges, upon approval Create Case and PCB Quote,

after Approval of charges close the Quote as Approved

o Transfer the case to respective Revenue SPOC.

Ø Case Assignment

o Assign Service appointment to VRA or Field Technician

Ø Time Management

o Handle call with effective and efficient conversation with clear and concise information.

Pay: ₹8,900.00 - ₹21,000.00 per month

Work Location: In person

📌 Call Center Executive (Hindi) (Chennai)
🏢 Numeric Power Systems
📍 Chennai