Customer Service Representative – Hindi & English Voice Process
Location: HSR Layout, Bengaluru
Work Mode: Work from Office (WFO)
Process: Inbound & Outbound Voice Support
Salary:
- Freshers: ₹18,000 per month
- Experienced Candidates: ₹20,000 per month
Qualification:
- Graduates – Freshers can apply
- Non-Graduates – Minimum 1 year of customer service experience
Languages Required: Hindi & English (Mandatory) + Any ONE regional language (Kannada / Tamil)
Job Overview
We are hiring enthusiastic and customer-focused Customer Service Representatives for an inbound and outbound voice process in HSR Layout, Bengaluru.
The role involves handling customer calls, resolving queries, providing accurate information, and ensuring a smooth customer experience. Freshers who are graduates and experienced customer service professionals are welcome to apply.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer queries efficiently and ensure customer satisfaction.
- Maintain accurate call records and update customer information in the CRM.
- Follow process guidelines, quality standards, and compliance requirements.
- Meet daily productivity, call quality, and performance targets (KPIs).
- Handle customer objections with confidence and professionalism.
Eligibility Criteria
- Graduates can apply as freshers.
- Non-graduates must have at least 1 year of customer service experience.
- Fluency in Hindi and English is mandatory.
- Knowledge of Kannada or Tamil is mandatory (any one).
- Basic computer knowledge and typing skills.
- Must be comfortable working from the office in HSR Layout, Bengaluru.
Required Skills
- Good verbal communication and interpersonal skills.
- Solid active listening and problem-solving abilities.
- Customer-handling and objection-handling skills.
- Positive attitude and willingness to learn.
- Ability to work in a fast-paced voice process environment.