JOB DESCRIPTION Position: Customer Support Associate – Non-Voice
Work Mode: Work from Office Employment
Type: Full-Time
1. Job Overview We are hiring enthusiastic and customer-oriented graduates
Non-Voice Process at Gurgaon. The selected candidates will be responsible for providing customer support through written communication, resolving queries and maintaining high standards of customer satisfaction.
2. Eligibility Criteria - Graduates only (mandatory). - Freshers and experienced candidates can apply. - Valuable written and verbal communication skills. - Strong comprehension and email/chat handling abilities. - Ability to work in rotational shifts. - Basic computer knowledge and typing proficiency.
3. Position & Compensation
A. Freshers - Annual CTC: ₹3.18 LPA - Approx.
Monthly In-Hand: ₹18,400 - Monthly
MIV: ₹2,000 B.
Experienced - Annual CTC: ₹3.30 LPA - Approx.
Monthly In-Hand: ₹20,000 - Monthly MIV:
₹2,000
4. Key Responsibilities - Handle customer queries through non-voice channels.
- Provide accurate and timely responses through written communication.
- Understand customer concerns and offer appropriate resolutions.
- Maintain quality and productivity standards.
- Follow process guidelines and compliance requirements.