- Continental Finance Company ("CFC") is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit.
- CFC has prided itself on its corporate responsibility to customers in terms of a solid customer support program, fair treatment, and responsible lending.
- CFC specializes in providing access to credit products and services to consumers who are largely overlooked by traditional credit card issuers.
- With a state-of-the-art consumer underwriting, marketing and servicing platform, CFC is able to provide a variety of services to consumers when other financial institutions will not accommodate them.
- CFC has a dedicated customer support team that understands the importance of helping customers manage credit responsibly.
- Our goal is to provide each customer with the highest level of customer support, including providing all the necessary educational tools in order for them to be successful in managing their personal credit.
- We are committed to providing our customers with superior value and customer service. CFC report customer payment performance history to all three major credit bureaus (Experian, Equifax and TransUnion) every month.
- In order to perform these non-voice job responsibilities of digital intake over various clients’ system of records, associates are required to display a high level of accuracy and speed to competency.
- Being a transactional work area, the team is expected to effectively manage queues and workload. The client dictates the work schedule and holiday calendar.
- The processes and procedures for various work types under CFC are not only time bound however are interconnected to various sub processes leading to ripple effects in case of errors.
Requirement:
- Undergraduates
- Experienced*
- Stable (if experienced - no work gaps)
Skill set required:
- Basic communication - should be able to comprehend queries
- Completing task within SLA with complete accuracy
- Agile/ Quick Learner
- Risk Taking
- Thought process - clarity of thought.
Process:
Process type
100% Back Office (data entry)
Incentive
Attendance - Quality (dampeners)
Shifts
Rotational shift based on client requirements shift begin at 5:30 pm with last shift at 12:30 am midnight
Offs
2 offs in a week, depending on client requirement One Sat working in a month