Role Overview:

We are looking for a Centre Manager to take end-to-end ownership of centre operations, revenue, customer experience, and people management.

Key Responsibilities:

- Manage day-to-day centre operations and ensure smooth functioning.
- Own centre revenue, business targets and key operational KPIs.
- Lead and manage veterinarians, groomers, PRMs and support staff.
- Handle hiring, onboarding, performance and employee engagement.
- Ensure excellent customer experience and resolve escalations.
- Manage rosters, attendance, inventory, vendors and centre hygiene.
- Track performance metrics and drive improvements in productivity and profitability.
- Ensure compliance with company SOPs and operational standards.

Requirements:

- 3–6 years of experience in Centre/Clinic Operations, Retail, Hospitality, Healthcare or similar roles.
- Robust people management, communication and problem-solving skills.
- Business and customer-centric mindset.
- Experience managing teams and revenue targets preferred.
- Pet care/veterinary/healthcare experience is an added advantage.

📌 Centre Manager (Bengaluru)
🏢 SuperTails
📍 Bengaluru