Location: Noida & Bengaluru, India
Experience: 8+ Years
Work Mode: 5 Days Work From Office
Key Skills & Responsibilities:
- Hands-on experience with Zscaler ZIA & ZPA (L2 Support).
- Troubleshooting internet access, URL filtering, SSL inspection & authentication.
- Managing Zscaler policies and Client Connector issues.
- Experience with Palo Alto NGFW & Panorama.
- Knowledge of TCP/IP, DNS, HTTP/HTTPS, SSL/TLS & VPN.
- Understanding of SASE & Zero Trust Architecture.
- Experience with Entra ID, PingFederate & Active Directory.
- SIEM tools, log analysis & incident management.
- Robust RCA, troubleshooting & documentation skills.
Key Responsibilities:
- Handle L2 incidents within SLA.
- Perform root cause analysis and resolve recurring issues.
- Coordinate with L1, L3, network and application teams.
- Support change management and planned maintenance.
Interested candidates can share their updated resumes.