Job Responsibilities – Customer Care Executive (BPO)
- Handle customer queries and complaints through calls, emails and chat.
- Provide accurate information about products and services.
- Resolve customer issues professionally and ensure customer satisfaction.
- Maintain customer records and update information in the system.
- Follow up with customers to ensure timely resolution.
- Meet service quality standards and performance targets.
- Use CRM tools and basic MS Office applications.
Key Skills: Valuable communication, active listening, problem-solving, customer handling and basic computer knowledge.