Role Overview

The Hearing Care Advisor is responsible for delivering exceptional customer service by managing inquiries, building customer relationships, and generating sales leads that convert into new customers.

Role (Hearing Care Advisor):

- Handle incoming calls and customer service inquiries.
- Generate sales leads and develop them into recent customers.
- Identify and assess customer needs to achieve satisfaction.

Skills Required:

- Manage high volumes of incoming calls.
- Generate and nurture sales leads.
- Identify and understand customer needs for enhanced satisfaction.
- Build sustainable relationships and trust with customers through open, interactive communication.
- Provide accurate and complete information using appropriate tools and methods.
- Meet individual and team sales targets, as well as call handling quotas.
- Resolve customer queries, provide suitable solutions, and follow up to ensure resolution within time limits.
- Maintain records of customer interactions, manage accounts, and file documents.
- Adhere to communication procedures, guidelines, and company policies.
- Go the extra mile to engage and satisfy customers.




- Proven experience in customer support or as a client service representative.
- Consistent record of meeting or exceeding quotas.
- Strong phone handling skills and active listening abilities.
- Familiarity with CRM systems and best practices.
- Customer-oriented with an ability to adapt to diverse personalities.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time efficiently.
- Proficiency in Tamil, English and Kanada.
- Educational qualification: 10+2 or Graduate.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

- Higher Secondary(12th Pass) (Preferred)

Experience:

- Technical support: 1 year (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)

Language:

- Hindi (Preferred)
- English (Preferred)
- Telugu (Preferred)

Work Location: In person

📌 Customer Care Executive (Hyderabad)
🏢 Hearing Solutions
📍 Hyderabad