Company: CherishX
Website: www.cherishx.com
Location: Kirti Nagar, New Delhi
Shift - 12pm to 9pm
About the Role
CherishX is looking for a customer-focused and proactive Customer Support Representative to join our team. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to deliver a smooth and satisfying customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Assist customers with event details, bookings, pricing, timelines, and services.
- Resolve customer complaints professionally and escalate complex issues when required.
- Coordinate with internal teams to ensure timely and accurate communication.
- Maintain customer service logs and CRM records.
- Follow up after events to collect feedback and ensure customer satisfaction.
Requirements
- 1–3 years of experience in customer service, preferably in events, hospitality, or related industries.
- Excellent verbal and written communication skills in English.
- Robust organizational and multitasking abilities.
- Familiarity with CRM tools, MS Office, or Google Workspace.
- Ability to handle urgent situations calmly and professionally.
- Customer-first attitude with a positive, solution-oriented approach.
- Graduate in any discipline.
Interested candidates can apply now!
If you enjoy helping customers and creating excellent experiences, we'd love to hear from you.
Pay: ₹16,000.00 - ₹23,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Application Question(s):
- Current Last Salary?
- Expected Salary?
- This role is for 12pm-9pm shift. Are you comfortable in 12 pm to 9 pm Shift?
- How soon can you join?